TERMS OF SERVICE
RETURNS & EXCHANGE POLICY
We follow UK's size guide to help you select the perfect size for you.
However, in case you face any problem with the order you received and want to return/exchange, you may ship it back to:
The Sailing Loom
B-8, Jhilmil Industrial Area,
Shahadara, Delhi 110095, India
Guidelines for return/exchange:
- Product can be returned/exchanged within 7 days from the date of delivery.
– All items to be returned/exchanged must be unused, unwashed and in their original condition with all the original tags and packaging intact.
– To place an exchange request, write an email at contact@thesailingloom.com. All queries would be responded to in 24-48 hours.
– To and fro shipping charges in case of return/exchange would be borne by us once per return/exchange order. If return/exchange is requested once again after receiving the exchanged product, subsequent to and fro shipping charges would be borne by customer in that case.
* We don't offer refunds and cancellations
* In case of returns, a credit note will be issued for the order value which will be valid for 1 year from date of issuance
* Shipping charges are non-refundable
* Customised outfits are not eligible for return, size exchange can be availed for customised outfits
Disclaimer:
Please keep in mind that there might be variations on the actual color and texture from what is evident in the pictures, due to the technological limitations and individual screen settings.
SHIPPING POLICY
We provide FREE shipping on prepaid across India.
Cash on delivery is available at limited pincodes and you may check the same with us over Instagram (https://www.instagram.com/thesailingloom).
COD charges would be 79/- per order.
Once you confirm your order, it will be shipped in 7-10 working days and would be delivered in 15 working days. Few of our shipping partners are: Delhivery, Xpressbees, Kerry, Ecom Express.
During festivals or unforeseen circumstances, your order might get delayed. We assure you that we'll try our best to get your order delivered at the earliest.
PRIVACY POLICY
We respect your right to privacy. At thesailingloom.com we collect only the information necessary for us to complete your order or to contact you regarding the status of your order. The information we collect includes your name, email address, shipping address, and billing address.
• thesailingloom.com does not store your bank account information.
• thesailingloom.com will not rent or sell your name or personal information.
• thesailingloom.com reserves the right to update this privacy policy at any time. Updates to our privacy policy will be sent to the email address that you have provided us.
DISCLOSURE OF PERSONAL INFORMATION:
Under no circumstances do we rent, trade or share your PII that we have collected with any other company for their marketing purposes without your consent. We reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure. Otherwise, however, we will not disclose your name, address and other information which identifies you personally to any third party without your consent. We reserve the right to collect general demographic and other anonymous information that does not personally identify you. This information is not associated with your personally identifiable information and cannot be linked to you personally. However, in case of a situation wherein we are obliged to comply with law or a statutory obligation or a legal process, we would be compelled to provide information about a customer.
• The Sailing Loom collects information (such as your name, shipping and billing address, credit card number, email address, etc.) from you that we need to process your order, provide you with member support, allow you to use the community forums and participate in contests and other forum features and send you newsletters and other communications.
- Policy Amendments: Future changes to this Privacy Policy may be made at any time by sending you an email or posting notice of the changes on the site, with the changes effective 30 days after The Sailing Loom dispatch of the email or posting of the notice. To ask questions about this policy or our website, write us at contact@thesailingloom.in
- Security: We maintain best practices to protect your information, which include appropriate physical as well as electronic security measures. We use 128 bit Secure Socket Layer (SSL) technology to encrypt all of your private information when placing an order, which ensures that no one else can read this information.
ONLINE PRIVACY POLICY ONLY:
This online privacy policy applies only to information collected through our website and not to information collected offline.
Final Disclaimer:
Although we have taken all kinds of security measures for the protection of personal information, we cannot guarantee complete protection. You provide all personal information at your own risk.